Title: Akia Web Chat
Author: Akia
Published: <strong>Désémber 8, 2025</strong>
Last modified: Désémber 8, 2025

---

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![](https://ps.w.org/akia-web-chat/assets/icon-256x256.jpg?rev=3414837)

# Akia Web Chat

 By [Akia](https://profiles.wordpress.org/travisakia/)

[Download](https://downloads.wordpress.org/plugin/akia-web-chat.1.0.zip)

 * [Details](https://su.wordpress.org/plugins/akia-web-chat/#description)
 * [Reviews](https://su.wordpress.org/plugins/akia-web-chat/#reviews)
 *  [Installation](https://su.wordpress.org/plugins/akia-web-chat/#installation)
 * [Development](https://su.wordpress.org/plugins/akia-web-chat/#developers)

 [Support](https://wordpress.org/support/plugin/akia-web-chat/)

## Description

Akia Web Chat is a WordPress plugin that enables intelligent chat functionality 
on your website through the Akia service. This plugin acts as an interface to connect
your WordPress site with Akia’s conversational AI platform, designed specifically
for the hospitality industry.

**Key Features:**

 * Easy integration with Akia’s chat service
 * Simple configuration through WordPress admin settings
 * Automatic chat widget loading on your website
 * Admin notifications to help you configure the plugin
 * Simple “Configure Akia” setup flow

### External Services

This plugin connects to Akia’s external service to provide chat functionality on
your website. The chat service is required for the plugin to function and is used
to display the interactive chat widget to your website visitors.

**What the service is and what it is used for:**

This plugin connects to Akia’s chat service (https://sys.akia.ai/) to provide an
interactive chat widget on your website. The service enables real-time chat conversations
between your website visitors and Akia’s conversational AI platform.

**What data is sent and when:**

 1. **During plugin configuration (admin only):**
 2.  * Your website’s origin (domain) is sent to `https://sys.akia.ai/website_chat_token_exchange`
       to establish a secure connection and obtain an authentication token. This happens
       only when you complete the “Configure Akia” setup flow in the WordPress admin
       panel.
 3. **On your website’s frontend (when chat is enabled):**
 4.  * The authentication token (stored securely in WordPress options) is included 
       in the URL when loading the chat JavaScript from `https://sys.akia.ai/website_chat_js/{
       token}/chat.js`. This script is loaded on every page view when a valid token
       is configured.
     * The chat JavaScript itself may collect and send visitor data (such as chat messages,
       page URLs, and other interaction data) to Akia’s servers. Please refer to Akia’s
       Privacy Policy for details on what data is collected by the chat service.

**Service Information:**

This service is provided by Akia:
 * Terms of Service: https://mkt.akia.com/akia-
terms-and-conditions * Privacy Policy: https://www.akia.com/privacy

To use this plugin, you will need:
 1. An active Akia account 2. Complete the “Configure
Akia” flow in the plugin settings

The plugin is free to use, but the Akia service itself may have its own pricing 
and terms. Please refer to [Akia’s website](https://www.akia.com) for service details,
pricing, and terms of use. For questions about terms and conditions, please contact
Akia directly.

## Installation

 1. Install the plugin through the WordPress plugins screen.
 2. Activate the plugin through the ‘Plugins’ menu in WordPress.
 3. Navigate to Settings > Akia Web Chat in your WordPress admin panel.
 4. Complete the “Configure Akia” flow to connect your Akia account.
 5. The chat widget will automatically appear on your website once configured.

## FAQ

### Do I need an Akia account to use this plugin?

Yes, you need an active Akia account to use this plugin. The plugin connects to 
Akia’s service to provide chat functionality.

### How do I configure Akia?

Use the “Configure Akia” flow in the plugin settings (Settings > Akia Web Chat) 
to connect your Akia account. This guided setup process will walk you through connecting
your account.

### Is this plugin free?

The plugin itself is free and open source. However, the Akia service may have its
own pricing and terms. Please check with Akia for service pricing information.

### Does this plugin track my website visitors?

The plugin loads JavaScript from Akia’s servers. Please review [Akia’s Privacy Policy](https://www.akia.com/privacy)
to understand how they handle user data and tracking.

### Can I customize the chat widget appearance?

Chat widget customization is typically handled through your Akia dashboard settings,
not through this WordPress plugin.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“Akia Web Chat” is open source software. The following people have contributed to
this plugin.

Contributors

 *   [ Akia ](https://profiles.wordpress.org/travisakia/)

[Translate “Akia Web Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/akia-web-chat)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/akia-web-chat/), check
out the [SVN repository](https://plugins.svn.wordpress.org/akia-web-chat/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/akia-web-chat/) 
by [RSS](https://plugins.trac.wordpress.org/log/akia-web-chat/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0

 * Initial release
 * Basic chat integration functionality
 * Admin settings page with “Configure Akia” flow
 * Admin and frontend notices for configuration status

## Meta

 *  Version **1.0**
 *  Last updated **4 months ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 5.0 or higher **
 *  Tested up to **6.9.4**
 *  Language
 * [English (US)](https://wordpress.org/plugins/akia-web-chat/)
 * Tags
 * [booking](https://su.wordpress.org/plugins/tags/booking/)[chat](https://su.wordpress.org/plugins/tags/chat/)
   [Hotel](https://su.wordpress.org/plugins/tags/hotel/)[marketing](https://su.wordpress.org/plugins/tags/marketing/)
   [messaging](https://su.wordpress.org/plugins/tags/messaging/)
 *  [Advanced View](https://su.wordpress.org/plugins/akia-web-chat/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/akia-web-chat/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/akia-web-chat/reviews/)

## Contributors

 *   [ Akia ](https://profiles.wordpress.org/travisakia/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/akia-web-chat/)